11Alive continues to receive hundreds of complaints from people about mail delays related to USPS' new facility in Palmetto.
ATLANTA — 11Alive continues to receive reports from hundreds of viewers of missing mail and packages connected to the U.S. Postal Service's new delivery facility in Palmetto, and small business owners. say they are also feeling the impact on their wallets.
Antionette Bibbs, owner of skin care and candle company Balanced Moments, told 11Alive that she runs her business as cleanly and efficiently as possible. That's why she feels her innocent reputation has been tarnished by issues related to the USPS facility in Palmetto.
“They don't care because we're just pocket change to them. If I can't get my product to someone in a timely manner, especially if they're paying priority, It affects my life. Reflect on me, not the post office,” Bibbs explained.
The small business owner said he has been waiting for weeks to receive essential supplies to launch a new product line. She added that hundreds of dollars worth of supplies have been stuck between Palmetto and Atlanta since early March, but she has not heard back from the Postal Service as to when they will arrive.
“If I had contacted them two weeks in advance, I could have reordered, even if it cost me extra money,” Bibbs said.
Related: Frequently Asked Questions as Postal Issues Continue at Metro Atlanta Facilities
Although frustrated, she said she can empathize with the postal workers caught up in the chaos because she has been to the post office before.
“I myself worked for a short time at the Crown Road facility and I think they are definitely overworked at this point because if the mail is piling up, so is the work,” she explained. did. I'm sure. “
Complete Coverage: Postal Issues
Early Friday morning, 11Alive was able to speak with employees inside the Palmetto facility for the first time. She didn't want to appear on camera for fear of her job, but “things seem to be getting better,” she said.
“It might take a little while,” she said, adding that she empathized with those who were frustrated as she endured delays in her own mail.
“We're just being patient,” the employee said. “Everyone please be patient. We are working as hard as we can.”
While employees beg the community's patience, business owners like Bibbs say they can only wait so long because their livelihoods are at stake.
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