According to the ISG Provider Lens™ report, Brazilian companies are increasingly looking for ServiceNow providers who can demonstrate industry-specific expertise.
Sao Paulo, May 15, 2024–(BUSINESS WIRE)–In a rapidly changing business environment, adding GenAI to the latest version of ServiceNow is helping Brazilian companies dramatically transform their business, according to a new research report released today by Information Services Group. Accelerate (ISG) (Nasdaq: III) is a leading global technology research and advisory firm.
Brazil's 2024 ISG Provider Lens™ ServiceNow Ecosystem Partner Report found that a GenAI-powered version of ServiceNow could accelerate business transformation for Brazilian enterprises. According to the ISG report, structured agent assistance has reduced cycle times for ServiceNow solutions in some cases by half.
According to the ISG report, Brazilian companies are increasingly aware of the importance of choosing service providers that understand the nature of their business. According to the report, key sectors of the Brazilian economy, including agribusiness, financial services, government, and healthcare, are seeing increased demand for ServiceNow's integration with industry-specific solutions.
“Providers that combine GenAI capabilities with solid knowledge of industry-specific needs will be able to differentiate themselves from their competitors,” said Bill Huber, Partner, Digital Platforms and Solutions, ISG. “His convergence of IT and business processes on platforms like ServiceNow will accelerate business transformation in Brazil in the coming years.”
Recently, there has been a noticeable increase in Brazilian companies seeking ServiceNow partners who not only have a deep understanding of ServiceNow technology, but also business process knowledge, the ISG report states. According to the report, these companies prefer providers that have already invested in industry-specific reference models and valuation methodologies, data, and benchmarking capabilities and can demonstrate verifiable platform results.
ServiceNow partners have responded by specializing in specific industry sectors, further increasing their ability to provide customized solutions that meet the unique demands of each sector, the ISG report said. This approach, known as business transformation management, allows service providers to combine industry-specific expertise with knowledge of platforms and advanced technologies, including GenAI, the report said.
“Companies need to be able to integrate focused content and effectively use an evolving information and knowledge base,” said Jan Erik Aase, Partner and Global Leader, ISG Provider Lens Research . “The effective use of industry knowledge to accelerate business-specific solutions in a structured manner is the basis for the productivity of Brazilian companies.”
The report also explores how newer, more strategic features of the ServiceNow platform, including non-IT workflows, are rapidly becoming a top priority for Brazilian businesses.
To learn more about the ServiceNow ecosystem challenges faced by Brazilian businesses, such as a focus on speed and a focus on transformation, and ISG's advice on how to address them, check out ISG Provider Lens™ Focal Points here. Check out the overview.
Brazil's 2024 ISG Provider Lens™ ServiceNow Ecosystem Partner Report evaluates the capabilities of 27 providers across three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services, and ServiceNow Managed Service Providers.
The report names Accenture, Alparservice, AOOP, Capgemini, Deloitte, and Extreme Group as leaders in all three quadrants, and The Cloud People and Wipro as leaders in two quadrants each. Digisystem has been named a leader in one quadrant.
In addition, Cask and YSSY are each named as Rising Stars (companies with a “promising portfolio” and “high potential” as defined by ISG) in two quadrants.
In the area of customer experience, KPMG was named a 2024 Global ISG CX Star Performer among ServiceNow ecosystem providers. KPMG received the highest customer satisfaction score in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the highest quality rating in the technology and business services industry.
Customized versions of the report are available from AOOP and Extreme Group.
The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partner Report for Brazil is available to subscribers or for one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider assessment of its kind that combines empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team . Companies can leverage rich detailed data and market analysis to help select the right sourcing partner, while ISG advisors can use reports to validate their market knowledge and provide recommendations to ISG's business customers. We present. The survey currently covers providers operating across Europe, as well as around the world, including the US, Canada, Brazil, UK, France, Benelux, Germany, Switzerland, Scandinavia, Australia, and Singapore/Malaysia. However, more markets will be added in the future. future. For more information on ISG Provider Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 companies, ISG is committed to helping businesses, public sector organizations, and service and technology providers achieve operational excellence and faster growth. We are working hard to. The company specializes in digital transformation services including AI and automation, cloud and data analytics. Procurement recommendations. Managed governance and risk services. Network carrier service. Strategic and operational design. Change management; market intelligence and technology research and analysis. Founded in 2006 and headquartered in Stamford, Conn., ISG employs 1,600 digitally enabled professionals with operations in more than 20 countries. This global team is known for innovative thinking, market impact, deep industry and technology expertise, and world-class research. Analytics powered by the industry's most comprehensive market data. For more information, please visit www.isg-one.com.
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