Sigma's innovative customer support team won the Gold Stevie Award for Customer Service Team of the Year.
San Francisco, April 30, 2024–(BUSINESS WIRE)–Sigma has been named a Gold Stevie® Award winner in the Customer Service Team of the Year category at the 22nd Annual American Business Awards®. This award recognizes the Sigma customer support team's exceptional adaptability, efficiency in service enhancements, and effective use of Sigma's proprietary cloud analytics solution to manage and scale support operations. .
The American Business Awards is the leading business awards program in the United States. This year, more than 3,700 nominations were submitted by organizations of all sizes and in nearly every industry for consideration in a wide range of categories.
Leveraging Sigma's unique business intelligence products and data space expertise, Sigma's support team is uniquely positioned to connect and aggregate data, optimizing the support experience in ways that most businesses and teams cannot. Masu. One of the judges commented: “Sigma Computing's customer service team leverages our products to optimize support and anticipate needs, demonstrating incredible innovation and efficiency, including a 97% CSAT score and a 42-second average. Our dedication to continuous improvement, evidenced by our strong metrics, sets high standards in terms of response times, and our team's proactive approach to identifying and addressing friction points in our product. It is worthy of praise.”
“With in-house data expertise and access to our own products, Sigma's support team is uniquely positioned to leverage data and analytics,” said Nectar Goshen, vice president of technical support at Sigma. “Our philosophy at Sigma is that great support is inherent in our products, and we're excited to introduce all of these features to combat this.”
Sigma's customer support team was also recognized for its exceptional adaptability, underpinned by its proven ability to scale support levels appropriately when faced with the challenge of Sigma's customer base increasing by 99% year over year. .
Another reviewer commented on this optimization: “When faced with increased support demands due to a significant increase in their customer base, Sigma's support team leveraged their products to effectively model and scale growth. We implemented a variety of strategies including configuring email reporting, collecting metadata from support tickets, and involving support engineers in engineering planning meetings, resulting in a 4.84 out of 5 customer satisfaction score and improved initial response times. We got great metrics like an average of 23 seconds and a resolution time of 1:08 hours.”
Mike Palmer, CEO of Sigma, said: “Receiving recognition in the highest category of this prestigious award speaks volumes about the strength of Sigma's customer support team and the high level of talent within the organization. ” “When a company becomes a Sigma customer, they can be confident that their organization will be guided and supported by customer-centric Sigma leaders and real people every step of the way.”
Committed to continuous improvement, Sigma's support team is currently focused on introducing AI and workflow optimization, adding proactive monitoring, and efficiently expanding to new time zones.
To learn more about Sigma's unique user community, a place where users can explore our data, ask questions, interact with others, and share their knowledge, visit https://community.sigmacomputing.com/ .
About Sigma
Sigma redefines business intelligence by enabling instant, deep data analysis of billions of records through an intuitive spreadsheet interface. Its write-back capabilities and comprehensive support system accelerate your organization's growth and innovation.
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