Dell confirmed that customer information, including names, addresses and order details, was stolen from one of its online portals. Hackers claim to have compromised 49 million records currently for sale on the dark web, but Dell has not disclosed the exact number of people affected by the data breach.
2024 Dell Data Breach: Types of Data Compromised
According to Dell, the compromised data includes basic customer information such as names, addresses, and details about Dell hardware and orders. However, it reportedly does not contain sensitive financial information such as payment details, email addresses, or phone numbers. A Dell spokesperson elaborated:
“We recently identified an incident involving Dell's portal that accesses a database containing limited types of customer information, including names, addresses, and specific Dell hardware and ordering information.”
A sample screenshot of the stolen data shows that the hacker accessed columns containing information such as service tag, item, date, country, warranty, organization name, city, state, zip code, customer code, and order number. I understand. The affected records are believed to cover purchases made between 2017 and 2024.
Dell Response and Customer Notification
Upon identifying the breach, Dell immediately began an investigation, notified law enforcement, and engaged a third-party forensic team to assess the situation.
The company has since been actively monitoring data breaches and working to protect customer information.
Dell informed customers via email regarding the 2024 data breach:
“Dell Technologies is committed to the privacy and confidentiality of our customers' information. We are currently reporting an incident related to the Dell Portal, which contains a database containing limited types of customer information related to purchases from Dell. under investigation.”
Dell advises customers to remain vigilant and be wary of scammers impersonating Dell staff using stolen information, despite assurances that there is “no material risk” to customers Did.
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Past incidents and regulatory background
This is not the first time Dell has faced a data security incident. In 2018, the company experienced a network breach that resulted in customer passwords being reset.
In light of growing data security threats, the U.S. Federal Communications Commission (FCC) has expanded its data loss reporting requirements to include telecommunications and voice-over-IP services, creating a robust We emphasize the importance of data protection.
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