Verizon credits flexible pricing plans and streaming bundles. the Delay customer loss.
The wireless provider Monday (April 11th) report It lost 68,000 monthly wireless phone subscribers in the first quarter of 2024.
According to a report from CNBC, it was compared to loss In the first quarter of last year, there were 127,000.
The company currently offers myPlan. is used Most customers respond to having customizable plan options to choose from.
“These incentives, like our popular Netflix and Max bundles, add value and deepen our relationships with our customers,” he said. Hans Westberg, CEO of Verizon. “We know our customers and we tailor our services to their needs.”
He noted that Verizon stopped processing new Affordable Connectivity Program (ACP) activations in February, which “created headwinds for our SafeLink brand,” Vestberg said. Ta.
The CEO also devoted part of the call to the company's artificial intelligence strategy, particularly the need to commercialize the mobile edge computing capabilities of its network to create AI-centric revenue streams.
“Generative AI workloads represent a huge long-term opportunity for us.” He said. “As we grow our network and improve our performance advantage, we can also make Verizon a more efficient organization.”
Last month, PYMNTS wrote about generative AI: momentum was increasing In the communications field, benefits include improved customer experience and operational efficiency.
Telecom executives are recognizing the technology's potential and are actively implementing generative AI into their operations, according to research detailed in the latest edition. “Generative AI Tracker®”” Collaboration with AI-ID.
“In fact, 87% of telco executives acknowledge the potential for AI and machine learning (ML) to positively impact both customer experience and customer relationship management, and 67% believe that generative AI will improve IT service delivery. I believe it can be improved.” PYMNYS wrote.
Additionally, traditional providers are collaborating with existing technology companies to develop generative AI solutions that can streamline operations. and improve customer service While strengthening network performance and personalize user experience.
The study also found that localization is important. playing major role in implementation Generative AI is being deployed in many markets as carriers develop localized AI solutions aimed at improving customer engagement and operational efficiency.