How does the concept of a digital-first approach align with the evolving needs and expectations of modern consumers and customers?
Currently, there are two types of Indian companies. Digitally native companies that disrupt markets with innovative business models and traditional companies that take advantage of rapid technology adoption to compete with digitally native companies. Both segments require an integrated IT strategy supported by a robust infrastructure, which requires a digital-first approach.
The 'India Stack' digital enablers like Aadhar, UPI and ONDC have given 1.3 billion people a unique identity and built a powerful digital infrastructure that will shape our future. As a result, the digital-first mindset is spreading across the country, not just in major cities.
What potential risks and pitfalls should organizations be aware of when embarking on a digital-first transformation journey, and how can these be mitigated?
Transforming legacy systems with short-term goals, managing maintenance requirements and operational costs, not building an IT foundation suitable for cloud and AI tools, and cultural resistance are challenges in this area. These are some of the common pitfalls. Companies need to develop a strong IT strategy that aligns with their business requirements to ensure cost efficiency while delivering maximum value. Building the right data foundation to derive deep analytical insights, ensuring a smooth cultural transition through open communication, and adopting a cyber-resilient approach to dealing with threats will help you execute a seamless digital-first transition. These are some of the measures you can take to do so.
As data becomes increasingly important to modern business, how can it become the catalyst that powers tomorrow's enterprises?
As businesses accelerate their adoption of cloud and AI, data is the foundation for building a digital-first approach within your organization. It's your highway to access deep insights to make decisions and solve business problems. A robust data foundation provides access to accurate, reliable, and timely data that can be used to identify trends, understand customer behavior, optimize operations, and make strategic investments. Streamline data management, improve data quality, reduce costs, increase productivity, minimize errors and increase operational efficiency. A deep understanding of customer data allows businesses to personalize interactions, improve service, increase customer satisfaction, and develop innovative models to meet evolving needs and stay ahead of the competition. .
What are the main obstacles hindering the expansion of cloud services in India and what strategies can be implemented to overcome these challenges?
The growing trend of cloud adoption in India is rapidly expanding opportunities for innovation, but it also brings with it its fair share of challenges. Today, rather than addressing the technology itself, companies are implementing the right security and compliance protocols to effectively manage the complexity and cost of hybrid solutions while managing day-to-day operations and ensuring that the best products are the best for business. We are committed to maximizing value. Skills shortages in this area have also been a long-standing challenge.
Businesses work with technology partners with expertise in managing, securing, and transforming mission-critical workloads to conceptualize new possibilities and build and implement cost-effective solutions that maximize productivity. At the same time, you can ensure seamless execution of daily operations.
From your perspective, what do you think are the key upcoming technology trends that organizations should prepare for?
There are several emerging technologies that have the potential to transform your business. While there is cautious optimism around Gen AI, leaders are focused on improving their data foundations and data governance practices before taking the leap. In cybersecurity, threat actors can become more sophisticated using AI tools and must be countered with stronger AI-powered security defenses. Leaders will also focus on hybrid and multi-cloud environments to maximize benefits and cost optimization. As the hybrid workplace grows, companies will adopt digital workplace technologies to drive culture and workplace transformation. As organizations seek to use new-age technologies more efficiently and sustainably, important decisions by stakeholders such as customers, professionals, and investors will be influenced by the organization's sustainability goals. It will be.