Klarna Over 87% of employees reported throughout the company is now using generative artificial intelligence in its daily work.
Global payment network and shopping assistant also within AI assistantKiki answers 2,000 employee questions per day and has responded to more than 250,000 inquiries since its inception. has been released in June, according to a Tuesday (May 14) press release.
“We encourage everyone to test, test, test, and explore.” Klarna CEO and Co-Founder Sebastian Siemiatkowski said in a release. “Klarna continues to discover its next uses. OpenAItechnology has the potential to take your business to new heights. ”
Kiki, now is used According to the release, 85% of Klarna employees help manage and distribute internal knowledge. Answers to questions he will generate within 5 seconds. help employees Find answers and solve problems independently.
In Klarna's communications team, 93% of employees using Generative AI, its technology is There is Already used To determine whether articles written about Klarna are positive or negative for the company. It will be done objectively and within seconds, according to the release.
On corporate legal teams, 86% of employees using The technology called generative AI is There is Used to generate first drafts of common types of contracts. this Contract creation time reduced from 1 hour to 10 minutesaccording to the release.
“we are being targeted Achieve new levels of employee empowerment and improve both team performance and customer experience.” Siemiatkowski said in the release.
OpenAI, which provided the large-scale language model used to develop Kiki, announced in April that Klarna Generation AI is expected Payment network profits will improve by $40 million this year.
somewhere else Technology deploymentKlarna's chatbots currently handle two-thirds of the company's customer service chats. this helped solve consumer problems in less than a fifth of the time compared to before, reducing the effort of 700 full-time employees.
Generation AI According to a PYMNTS Intelligence report, applications are expected to save labor and costs across all sectors.Preparing for a world of generative AI”
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