- Mary Callahan Erdoes, CEO of Asset and Wealth Management at JPMorgan, spoke to BI about AI.
- She believes that curiosity is a key characteristic humans need to harness the potential of AI.
- “You have to be okay with asking questions,” Erdees said.
One JPMorgan executive believes that A single human characteristic will determine the winner in the AI era.
“It's curiosity,” Mary Callahan Erdoes, CEO of assets and wealth management at JPMorgan Chase, told Business Insider in an interview. She said, “It’s okay to ask questions, don’t be afraid of what you don’t know, and you have to keep asking questions.”
Erdős spoke Tuesday morning at the “Teaching with AI'' conference sponsored by the Harvard Institute for Digital Data Design, of which he is an advisor, and Harvard Business School, where alumni and leaders from business, technology, and academia were invited to speak. We discussed the issues. and opportunities for artificial intelligence. JPMorgan is also partnering with Harvard University's Institute for Digital Data Design to study how to leverage technology across its business.
At JPMorgan, conversations about AI happen “every day,” Erdos said, and the company engages with AI frequently. She believes that successful AI implementation requires curiosity from employees at all levels, from the highest-level managers to the lowest-level employees.
“If we can instill that in all of our employees, we'll all be able to get to what we really want to achieve much faster.” ”, she said. she said.
He said that if people learn how to leverage AI, they can “move through the challenges faster” in their work and help clients in more complex ways.
The immediate threat of AI is that it will advance to the point where it will displace some jobs. But Eldees hopes it will simply eliminate “unfun” work that “people don't need to do.”
“Companies that take their employees on that journey and combine humans and AI to enhance work, employee joy, and the ability to serve customers will succeed,” she said.