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The new open platform leverages full-fidelity data and AI to optimize the digital experience by automating the prevention, identification, and resolution of IT issues.
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New observability solutions include Aternity Mobile, which monitors the performance of enterprise mobile devices, and NPM+, a SaaS delivery service that overcomes network blind spots such as cloud, zero trust architectures, and remote work environments.
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The second generation, Riverbed IQ 2.0, leverages AI-driven correlation and automation to quickly identify and remediate issues without human intervention.
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Riverbed Unified Agent addresses agent fatigue and allows IT teams to add a SaaS-based monitoring solution to collect additional data without adding additional agents.
San Francisco, May 7, 2024–(BUSINESS WIRE)–Riverbed, the leader in AI observability, introduces the most advanced AI-powered observability platform built on this open architecture to optimize digital experiences. We launched several new solutions and integration agents. Riverbed's new observability capabilities enable IT departments to gain visibility into public clouds, Zero Trust and SD-WAN architectures, and remote work environments by expanding its extensive collection of full-fidelity data across IT environments. Now you can overcome your blind spots. Additionally, with Aternity Mobile, IT departments can monitor the performance of corporate-owned Apple iOS and Android mobile devices to proactively identify digital experience issues and improve productivity for frontline employees. You will be able to take targeted actions to improve your performance. The company also released the next generation, Riverbed IQ 2.0. It's an AIOps service that uses AI-driven correlation and automation of Riverbed and third-party data to reduce alert fatigue and help IT identify and resolve issues faster.
Watch the live webcast: Riverbed Announces Significant Advancements in AI and Observability to Optimize Digital Experiences
Today's IT teams face the daunting challenge of delivering digital experiences while managing complex IT environments and massive amounts of data and alerts without sufficient context or actionable insight. This problem is further exacerbated by network blind spots and a lack of skilled IT resources. This presents unique challenges that require the ability to collect and analyze all this data and leverage AI and automation to meet the needs of modern IT operations. Riverbed's AI-powered platform collects data across the technology stack to ensure accurate AI results, ultimately reducing IT troubleshooting time and costs and creating a better digital experience for end users. We provide.
LinkedIn: Riverbed unveils cutting-edge AI-powered platform to optimize digital experiences and new solutions for mobile, cloud, and AIOps: https://rvbd.ly/3wvmuCa
“Customers are challenged to improve their digital experiences, simplify their management environments, and deploy AI that works and scales,” said Riverbed Chief Executive Officer Dave Donatelli. “To address this, Riverbed has invested in our core competencies of data collection and AI, and today we are launching a cutting-edge AI-powered observability platform to optimize digital experiences and eliminate network blind spots. This is Riverbed's biggest product launch in years, and all of these solutions start with great data, and our platform and visibility solutions. Deliver real-world data with full fidelity to IT, with the industry's most comprehensive capabilities and an AIOps engine that uses AI automation to quickly remediate issues, often without the need for human intervention. Riverbed is focused on helping organizations improve their users' digital experiences by using AI automation to prevent, identify, and analyze. ”
Riverbed Platform – Optimize your digital experience with AI-powered observability
The new Riverbed platform is open, simple, and smart, enabling IT organizations to: collect, Analyze and automateand report Leverage data to deliver optimized digital experiences. The Riverbed platform collects full-fidelity data across networks, IT infrastructure, applications, user experience, endpoints, and cloud. It will be released as an open platform with approximately 35 pre-built applications and software integrations. The Riverbed platform applies data, including third parties, to an AIOps engine for analysis and correlation to identify root causes and initiate automated remediation. Reporting is done using the Riverbed dashboard or through integration with IT service management tools such as ServiceNow. The Riverbed platform includes a number of underlying technologies, including:
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new riverbed integration agent, This streamlines the deployment and management of visibility solutions with a single agent. With integrated agents, IT departments can add SaaS-provided visibility modules (such as Aternity for end user experience monitoring and NPM+ for network and cloud monitoring) to get more data without adding agents. Can be collected. Riverbed Unified Agent comes with powerful agent management tools.
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riverbed data store, Consume, analyze, and report on petabytes of data. Data stores connect an organization's data sources into an efficient data repository, providing businesses with the right data at the right time. This patent-pending technology allows businesses to benefit from Riverbed's powerful data repository that brings AI to life, without having to build their own data repositories, which is extremely difficult.
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topology viewer, Generate a dynamic mapping of connected devices, show dependencies in an evolving and dynamic IT landscape, and place data in context.
New data collection and visualization solutions include:
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Riverbed Aternity Mobile improves employee productivity by enabling IT teams to proactively identify performance issues in digital experiences on enterprise-provided mobile devices and take targeted remediation actions. The first mobile surveillance tool of its kind. Gartner estimates that 155 million new enterprise-owned mobile devices are introduced each year.1, these devices are used for mission-critical work by frontline workers across every industry. Aternity Mobile works across the widest range of devices on Apple iOS and Android, solving the previously significant visibility gap in device performance and user experience.
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Riverbed NPM+ This is the first in a series of SaaS-delivered NPM services where data collection is done using the Riverbed Unified Agent on the endpoint. An industry first, NPM+ overcomes traditional network blind spots caused by cryptographic architectures such as remote work, public clouds, and zero trust environments, extending packet visibility to previously unobservable network locations. Expand. NPM+ is designed to collect decrypted data across all user and server endpoints (including Kubernetes) and bridge visibility gaps such as encrypted tunnels in Zero Trust architectures.
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riverbed net profilerdelivers real-time visibility into network traffic and application performance, providing new capabilities to monitor the health and performance of SD-WANs such as Cisco (Viptela) and VeloCloud SD-WAN.
Riverbed IQ 2.0 and Aternity Intelligent Service Desk
First introduced in 2022, second-generation Riverbed IQ 2.0 is a SaaS-based AIOps solution that uses AI-driven automation to contextualize and correlate real data across your IT environment to quickly prevent, identify, and resolve issues. It's a service. Riverbed IQ 2.0 replicates and automates the best practices of IT professionals to gather additional context, filter out noise, and prioritize alerts to only the most impactful ones. Riverbed IQ 2.0 leverages AIOps technologies such as Riverbed Data Store and Topology Viewer and uses Riverbed Automation to automate processes, allowing IT to resolve issues faster, often without human intervention.
In addition to expanded data collection sources, the new Riverbed IQ 2.0 release leverages Aternity remediation with 170 pre-built triggers, application integration, and an expanded library of tools to create customized remediations. Additionally, custom tags and on-demand automation allow IT organizations to initiate remediations immediately or schedule them to occur at pre-planned times.
Riverbed IQ 2.0 follows the recently released Aternity Intelligent Service Desk to improve efficiency and availability for service desks and call centers. This new Aternity feature leverages AI to trigger workflows to automate and solve common problems. Additionally, Aternity Intelligent Service Desk enables IT to understand end-user satisfaction through the integration of sentiment analysis throughout the remediation workflow, from issue detection to resolution. The result is improved customer and user satisfaction at your call center or service desk.
“Organizations are rushing to implement AI solutions, but they are learning that AI success is only possible with high-quality, trusted, and relevant data. Featuring distributed infrastructure and hybrid work arrangements. “Complex IT environments with complex user experiences also require robust observability to ensure active user engagement with digital experiences,” said Bob Laliberte, Principal Analyst at theCUBE Research. Masu. “Riverbed's new AI-powered observability platform leverages second-generation AI technology with a unified agent, all of Riverbed's existing solutions, new network and mobile solutions, and nearly 200 ready-to-use automated responses. The platform provides an open solution that allows organizations to reduce the complexity of supporting highly distributed environments. It can increase operational efficiency, deliver better digital experiences, and enable business growth.”
Read the blog: Riverbed deploys new AI-powered platform to expand observability and intelligence solutions
To learn more about Riverbed's AI-powered platform and new solutions, visit https://riverbed.com.
About Riverbed
Riverbed, the leader in AI observability, helps organizations optimize the user experience by leveraging AI automation to prevent, identify, and resolve IT issues. With more than 20 years of experience in data collection, AI, and machine learning, Riverbed's open, AI-powered observability platforms and solutions optimize digital experiences and dramatically improve IT efficiency. Riverbed also provides industry-leading acceleration solutions that allow you to accelerate any app, anywhere, on any network, with speed, agility, and security. Working with thousands of market-leading customers around the world, including 95% of the FORTUNE 100, we are powering next-generation digital experiences.Learn more about kawadoko.com
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1 Gartner report published March 26, 2024; Forecasts: PCs, Tablets, and Mobiles, Worldwide, 2022-2028, Updated Q1 2024.
View source version on businesswire.com. https://www.businesswire.com/news/home/20240507694960/ja/
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