India is an important market for Dell Technologies, both in terms of size and future growth potential. As India leads the global digital revolution, Dell is looking to capitalize on various opportunities. alok olley, President and Managing Director, Dell Technologies India, talks about how technology companies are responding to the needs of the Indian market and leveraging the wave of artificial intelligence (AI) in an email interview with Ayushman Baruah. Masu. Edited excerpt:
Can you elaborate on Dell's opportunities with the digital push across India?
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India's digital revolution is evident in a variety of areas, from cashless transactions at local stores to a nationally networked highway tolling system that uses radio frequency identification (RFID) and automatic number plate recognition. is. India stands out for its ambitious commitment to building comprehensive, high-value and cost-effective digital public infrastructure for its 1.4 billion people. Continued advances in emerging technologies in India, especially AI and Generative AI (GenAI), are expected to see a surge in demand similar to that seen during the cloud revolution. To address this critical business need, Dell Technologies has continually innovated and expanded its capabilities and product portfolio.
Dell infrastructure solutions support some of India's major government and public initiatives such as Aadhaar, Passport Seva, GST platform, State Bank of India, Indian Railway Catering and Tourism Corporation (IRCTC), and support large-scale operations. is managed.
How do you address the unique needs of the Indian market?
India is an important market for Dell Technologies, both in terms of current size and future growth potential. The impact of digitalization on businesses, especially those that rely on technology, highlights the immense opportunities for this country. India has a large number of enterprises, small and medium-sized enterprises (SMBs), and self-employed businesses, creating a large market for technology solutions. We are committed to helping businesses of all sizes navigate economic uncertainty by providing customized solutions.
We've also seen that budget, operational, and workforce constraints limit many companies from implementing the best solutions available on the market. To address this, our “as-a-service” model offers businesses the benefit of reducing capital expenditures and moving to a more predictable operating expense-based model. Dell offers a unique combination of infrastructure, application delivery, and management solutions that make your IT scalable, efficient, secure, and sustainable.
According to reports, Dell will bring its employees back to the office. What is India's strategy?
The world is changing, accelerated by the transformative impact of GenAI. This is a strength for Dell Technologies, and the company is well-positioned to capture this once-in-a-lifetime technology revolution. This requires us to collaborate, challenge each other in healthy ways, learn from each other, and stay informed to make strategic and agile decisions. The key to doing all this is relationships that we believe are best built through direct connections, combined with a flexible approach.
Shared updated hybrid work policy with team members. A team member in a hybrid role will be in the Dell Technologies office at least 39 days per quarter, or an average of three days per week. In today's global technology revolution, we believe that direct connections combined with a flexible approach are critical to driving innovation and value differentiation.
How is Dell leveraging the AI ​​wave?
As a leader in computing and storage, Dell Technologies is at the epicenter of data-intensive technologies such as AI. Dell provides customers with AI solutions and expertise, while leveraging advanced technologies such as Huggingface and Run.AI to help unlock the power of AI, automate intelligent decisions, and define your path to the future. Integrate a large ecosystem of partners.
At Dell Technologies, we are committed to integrating the efficiencies created by AI into our products to keep up with the industry and create a competitive advantage. All of Dell's major product lines now utilize machine intelligence as a core component of their latest product development or solution. In fact, at any given time, he has nearly 1,000 AI/ML-related projects underway at Dell. We also use AI/ML extensively in our services business, leveraging data and telemetry to solve specific business problems. We have had incredible success in reducing time to market for technology implementations and time to close support cases, including streamlining parts availability.
Our AI strategy revolves around four areas: (a) AI that makes products smarter by embedding AI directly into them; and (b) AI that designs products/solutions that deliver the results customers need. (c) AI that leverages AI to improve your company's business processes. (d) AI works with an ecosystem of partners to provide solutions that facilitate the development, operations, and lifecycle management of AI applications.